Patient feedback plays a vital role in shaping the care we provide and the experience we create for everyone who walks through our doors. We are always incredibly grateful to receive positive reviews, as they not only reassure us that our efforts are making a difference, but also help new patients feel confident when choosing our practice. Hearing about patients’ comfort, satisfaction, and successful outcomes is what motivates our team every day to maintain the highest standards of care.
Equally important, however, is constructive feedback. While positive comments are always appreciated, honest suggestions and concerns allow us to reflect, adapt, and grow. Dentistry is not just about clinical excellence—it is also about communication, comfort, and trust. When patients share areas where we can improve, it gives us the opportunity to review our processes, make meaningful changes, and ensure we are meeting the needs of our community as effectively as possible.
We take all feedback seriously and use it as a tool for continuous improvement. Whether it’s refining appointment systems, enhancing patient communication, or improving the overall environment of the practice, every comment helps guide our decisions. Our goal is always to provide a welcoming, professional, and patient-focused experience, and your feedback is essential in helping us achieve that.
Please see some recent comments we have received.
" I recently attended for a check up. Found the reception staff pleasant and helpful.
The check up was fine and informative. Am coming back 😁"
David Lloyd.
" Just want to say a big thank you to you & your team for the fantastic treatment you gave me for my 3 implants.
From start to finish over the 9-10 month period you took to give me my confident smile I Thank you so much."
kind Regards
Dawn
Chris J -
"Dr. Rahman is truly exceptional—skilled, patient, and caring. I had a filling and crown, and the whole process was quick, painless, and precise. She talked me through it the entire time so there were no surprises. Dr Rahman was supported by Lucia who was also brilliant. They are an exceptional team. The prices were clear and fair. If you’re looking for a trustworthy dentist who puts patients first, this is the place!"
Chris J
"I’d like to say a big thank you to the whole team at the practice. The reception team were friendly and welcoming, and it was lovely that they were happy to have a laugh and make the atmosphere relaxed.
The dentist and dental nurse were excellent. They always explain everything clearly, make sure I’m comfortable, and take the time to support me throughout the appointment. Their professionalism and care really stand out.
I’m always very happy with the wonderful service and the exceptional skill shown by the dentist. Thank you to everyone for consistently providing such a great experience. "D.Beckley
" I've had 3 appointments recently. I am very happy with the professional way the dentist explained my options both NHS and private. The reception staff are welcoming and polite."
Jean
If you would like to leave us some feedback we have QR codes in the practice which take you straight to our Google review page or alternatively you can always contact the practice manager by email on manager@hooklanedental.co.uk.
We would also like to inform our patients about the upcoming increase in NHS dental fees from April 2026. These changes are set nationally and are not determined by our practice. While we understand that any increase in cost can be concerning, we remain committed to providing transparent information and supporting our patients in understanding their treatment options.
NHS Dental Charges from 1 April 2026 (England only)
Please visit https://www.nhs.uk/nhs-services/dentists/how-much-nhs-dental-treatment-costs/ for more information
Hook Lane Dental Care
15 Hook Ln,
Welling
DA16 2DH
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Hook Lane Dental Care
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Hook Lane Dental Care, 15 Hook Lane, Welling, DA16 2DH. Telephone 0208 303 9579. Hook Lane Practice Ltd trading as Hook Lane Dental Care is a credit broker not a lender and is authorised and regulated by the Financial Conduct Authority, 837179. Registered in England & Wales 06520152. Registered Address: 15 Hook Lane, Welling, Kent, England, DA16 2DH.
