Update 01/10/2021
NHS availability for new adult patients. We are not currently taking on any new NHS patients, we do not expect an update on this until at least Feb 2022.
Wait for appointments. Due to increased demand for dental appointments, we have a longer than normal wait for dental appointments at present, we will book patients using a triage system.
Phone lines. Our phones lines have been busier than usual, if you have an urgent enquiry, you can always leave a message and you will get a call back from a member of the reception team. Please note the practice is closed some weekends, alternatively you can email us at: inof@hooklanedental.co.uk
Autumn/Winter. Please be aware we are still social distancing in the waiting area so do not arrive early for your appointment as we may not be able to let you in the building. We are also reminding all patients they must wear a face mask when entering the practice. If you are exempt from wearing a face mask, please call our reception team on 0208 303 9579 who will be able to assist you further.

Please take some time to read this update before attending.

  • Card payments are preferred, but if you wish to pay cash it must be the correct amount as we are unable to give change at present.

  • All treatment are planned, if you have more than 1 issue if it is not mentioned during your initial booking/telephone triage it cannot be addressed during that visit.

  • We have limited NHS capacity at present and we do not know when this will change. Any updates will be communicated to patients through email, and information can also be found on our practice website and social media pages.

  • If you call to make an appointment, you may be asked some screening questions by reception. You may be asked those same questions again prior to your appointment, this is to ensure your safety when attending and the safety of others.

  • You should attend the appointment alone, only those who require assistance will be allowed access. You will need to find alternative childcare cover if you have an appointment as we are unable to allow children in the practice without an appointment.

  • You will find that waiting rooms might look a little different this is to allow social distancing.

  • Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.

  • You will be asked to wash your hands when you arrive (and sanitise before you leave).

  • We do not have patient toilet facilities available. There are public toilets available on the high street.

  • We cannot allow patients to wait inside the building if you arrive early as we need to maintain social distancing within the building.

  • You will notice that the dental team may be wearing different protective equipment to what you are used to seeing, this is to protect both you and our staff.

  • Staff will not shake hands when greeting you.

  • Patients should attend wearing a face mask or covering or be prepared to wear one. We may ask for children to wear a face mask which we will provide if the waiting room cannot maintain 2 meters due to capacity. If any person attending the practice is exempt from wearing a face mask they will have to wait outside the practice until their appointment, this is to protect other persons within the building.

  • If you have any symptoms of COVID 19, are living with anyone who is self-isolating or have been in contact with someone who has tested positive for COVID 19 in the past 14days please call the practice as soon as possible as your appointment will need to be rescheduled.

  • We continue to take deposits for all hygiene visits, if you fail to attend or late cancel your appointment you will lose your full deposit. Hygiene visits for regular attenders is £55.00 for a 30min session

  • Any patient who has not seen a dentist since January 2018 will only be seen as direct access, this means the hygiene visit will be £75 and you will need to sign a consent form releasing us from responsibility for oral care.

  • We ask all patients to give us at least 24hrs of notice when cancelling appointments. Failure to do so may result in discharge from the practice.

  • If travelling on public transport we will not provide you with travelling PPE supplies.

  • There is no patient parking at the practice.

  • Upon arrive at the practice you will need to ring the doorbell at the main side entrance.

  • Patient will be escorted into the clinical room to start their appointment time, please also note this time is rigid and therefore will mean less non-dental related conversation than they may be used too. This is to ensure we run on time and can carry out in depth surgery cleans and ventilation between patients.

  • Once treatment is finished the chaperone nurse whilst wearing PPE will bring you to reception, ask you to use an alcohol-based hand gel, collect belongings and settle any bill or arrange follow up care.

  • Due to ventilation that must be carried out between patients the air con is on full, windows open and extractor fans on, this cannot be amended to ensure patient comfort. You may wish to bring a light jacket or cardigan.

  • New adult patients can only be seen on a private basis, we do not know when this will change, any patient who has not been seen since January 2018 will also only be seen on a private basis. Telephone consultations are free of charge, but prescriptions charges are £25 and face-to-face assessment is £45, private examinations are from £45.

  • Only patients who have a planned appointment will be seen at the practice for an appointment, please note you cannot just turn up and we cannot let you into the building if you have a query.

  • We no longer emailing dental prescriptions as we are not in a government issued lockdown.

  • Due to continued restrictions on dental treatment, our dentists are limited to which days they can work in surgery and carry out specific treatment.

We thank all our patients for their understanding during the time.

Updated 14.06.2021 12.30pm

Any patient who attends the practice without an appointment will not be granted access into the building.

All initial communication will need to be made via the practice telephone line 0208 303 9579.

Prior to your appointment we need to ask a few questions to ensure we can proceed safely.

  • Have you had a fever of felt feverish in the last 14 days?

  • Are you having any shortness of breath or difficulty in breathing?

  • Do you have new persistent cough?

  • Do you have any other flu like symptoms, e.g. headache fatigue or gastrointestinal upset?

  • Have you experienced a recent loss of taste and smell?

  • Are you in contact with any confirmed Covid 19 positive patients?

  • Are you within a vulnerable group i.e. shielding?

  • Do you have heart, lung, kidney disease, diabetes or any other autoimmune disorders?

  • Have you travelled in the past 14 days to any other regions affected with Covid 19?

  • Are you awaiting Covid 19 test results?

If you can answer yes to any of the above questions, please telephone or email the surgery for further advice before coming for your appointment.

For more information regarding this treatment

    Get in touch