0208 303 9579
15 Hook Lane, Welling, Kent DA16 2DH

COVID-19 POLICY

Following changes in dental guidance from NHS England we are now able to start seeing patients for aerosol generating procedures at the practice, there are still restrictions on which NHS treatment can be provided.

Please note all patients must still have a telephone triage with the on call dentist before they can be seen face-to-face this is so we can risk assess those attending the practice, ensure both patient and staff safety and make sure we are able to address your dental problem. Please note this is the rule for both NHS and Private patients.

Here at Hook Lane Dental Care, we are following the Government Guidelines and the regulations set by the General Dental Council and the British Dental Association.

Our dental hygienist Miss Natalie Tran has now returned to work on Wednesdays and Fridays from 9.30am till 4.30pm. At present we are only able to carry out hygiene appointments by hand, as such it is taking us around 10mins longer to carry out the treatment. If you wish to book a hygiene appointment, please call our reception team who will be happy to assist you. All patients who book with Miss Tran will need to pay for their appointment in advance and follow practice rules regarding cancellations.

We are continuing to offer advice over the phone and issues prescriptions remotely if suitable, these must be collected from the practice.

Updated 14.10.2020 12.30pm

Any patient who attends the practice without an appointment will not be granted access into the building.

All initial communication will need to be made via the practice telephone line 0208 303 9579.

Prior to your appointment we need to ask a few questions to ensure we can proceed safely.

  • Have you had a fever of felt feverish in the last 14 days?
  • Are you having any shortness of breath or difficulty in breathing?
  • Do you have new persistent cough?
  • Do you have any other flu like symptoms, e.g. headache fatigue or gastrointestinal upset?
  • Have you experienced a recent loss of taste and smell?
  • Are you in contact with any confirmed Covid 19 positive patients?
  • Are you within a vulnerable group i.e. shielding?
  • Do you have heart, lung, kidney disease, diabetes or any other autoimmune disorders?
  • Have you travelled in the past 14 days to any other regions affected with Covid 19?
  • Are you awaiting Covid 19 test results?

If you can answer yes to any of the above questions, please telephone or email the surgery for further advice before coming for your appointment.