0208 303 9579
15 Hook Lane, Welling, Kent DA16 2DH

COVID-19 POLICY

Following changes in dental guidance from NHS England we are now able to start seeing patients for urgent non aerosol generating procedures at the practice.

Please note all patients must still have a remote telephone triage with the dentist before they can be seen face-to-face this is so we can risk assess those attending the practice, ensure both patient and staff safety and make sure we are able to address your dental problem.

Here at Hook Lane Dental Care, we are following the Government Guidelines and the regulations set by the General Dental Council and the British Dental Association.

Therefore, all routine treatment has been suspended until further notice.

This is because aerosol producing procedures (such as drilling) can cause droplets, which may contain the COVID-19 virus and can leave it suspended in the air for hours despite the best efforts of our team who are following strict hygiene and cleaning protocols.

We are able to offer restricted emergency advice over the phone, give prescriptions, triage with our dentists, and offer secondary triage and referrals to external emergency units if deemed necessary where they are better equipped to minimise risk.

As a result we will only be able to offer these services for dental emergencies, which includes:

– A swelling usually visible from outside your mouth, potentially obstructing your airway or disrupting your vision
– Pain that is not eased with pain relieving medication
– Excessive bleeding following an extraction
– Dental trauma resulting in damage to your face and teeth

We understand there may be other issues that patients feel are dental emergencies, and we are able to offer advice on these, however the following issues are NOT currently considered dental emergencies:

– Loose / debonded fillings, crowns and bridges
– Any orthodontic issues
– Swollen/bleeding gums
– Chipped or broken teeth
– Lost / damaged dentures

If you have a dental emergency and fall into one of the following categories, please inform us as this is important information required to reduce the spread of Coronavirus:

– You have been in contact with someone who has tested positive for COVID-19 within the past 14 days
– You have been experiencing a persistent cough, high temperature, or any other COVID-19 symptoms within thr past 14 days
– You are living with someone who is self-isolating

Stay safe, Stay inside, Protect the NHS

Updated 16.06.2020 10.30am

I have a dental emergency what should I do?

Ask yourself is it really an emergency, do you have:

– A swelling usually visible from outside your mouth, potentially obstructing your airway or disrupting your vision

– Pain that exceed 48hours despite taking regular pain relieving medication

– Excessive bleeding following an extraction

– Dental trauma resulting in damage to your face and teeth

If the answer is yes, call the practice on 0208 303 9579 Monday – Friday between 9 am and 4pm.

Please note we are unable to book any appointments at present.

The practice team will ask you some questions to determine if you need to be triaged further by an on-call clinician.

They may be able to give you advice to self-manage your problem at home.

If you need a further triage call back from the on-call clinician, it will be before 4pm the same day.

If as a result of your clinician triage you need a prescription for analgesic or antibiotic it will be sent to Bellegrove Pharmacy in Welling, 225 Bellegrove Rd, Welling DA16 3RQ. We are unable to send dental prescriptions to other pharmacies.

If your problem is classified as urgent you may need to be seen at an Urgent Dental Care Hub, if this is needed the clinician will inform you.

Staff will not be able to give out contact details or locations of Urgent Dental Care Hubs.

What is a non-aerosol generating procedure?

Anything that can be done without the use of our dental drills and our 3-in-1 (dental equipment which uses a mixture of distilled water and high-pressured air).

What can I be seen at the practice for?

Dental assessment
Intra oral radiographs (only for those patients without a gag reflux)
To repair a broken or damaged denture
Cementation of lab made restorations (for those patients who meet the criteria)
Management of dental pain
Stabalisation

Who can be seen?

Patients already registered at the practice and have attended an appointment within the past 3 years.

What if I am not registered?

We can register new patients on a private basis, assessment fee is £40, any additional treatment that is done will need to be paid for on the day. The dentist will inform you of any and all additional costs before going ahead with treatment.

Any patient who attends the practice without an appointment will not be granted access.

All initial communication will need to be made via the practice telephone line 0208 303 9579.