Update 01/12/2021

Please take some time to read this update before attending.

NHS availability for new adult patients.

We are not currently taking on any new adult NHS patients, we do not expect an update on this until at least Feb 2022.

Wait for appointments. 

Due to increased demand for dental appointments, we have a longer than normal wait for dental appointments at present, we have activated online booking for our patients you can use the link of our website to do this.

Phone lines.

Our phones lines have been busier than usual, if you have an urgent enquiry, you can always leave a message and you will get a call back from a member of the reception team. Please note the practice is closed some weekends, alternatively you can email us at: info@hooklanedental.co.uk

Autumn/Winter. 

Please be aware we are still social distancing in the waiting area so do not arrive early for your appointment as we may not be able to let you in the building. We are also reminding all patients they must wear a face mask when entering the practice. If you are exempt from wearing a face mask, please call our reception team on 0208 303 9579 who will be able to assist you further before attending.

We do not have patient toilet facilities available.

There are public toilets available on the high street.

Card payments are preferred, but if you wish to pay cash, we are unable to give change at present.

If you call to make an appointment, you may be asked some screening questions by reception. You may be asked those same questions again prior to your appointment, this is to ensure your safety when attending and the safety of others.

You should attend the appointment alone, only those who require assistance will be allowed access. You will need to find alternative childcare cover if you have an appointment as we are unable to allow children in the practice without an appointment.

If you have any symptoms of COVID 19, are living with anyone who is self-isolating or have been in contact with someone who has tested positive for COVID 19 in the past 14days please call the practice as soon as possible as your appointment will need to be rescheduled.

We continue to take payment in advance for all hygiene visits, if you fail to attend or late cancel your appointment you will lose your full payment.

We ask all patients to give us at least 24hrs of notice when cancelling appointments. Failure to do so may result in discharge from the practice.

If travelling on public transport we will not provide you with travelling PPE supplies.

There is no patient parking at the practice.

Upon arrive at the practice you will need to ring the doorbell at the main side entrance.

Due to ventilation that must be carried out between patients the air con is on full, windows open and extractor fans on, this cannot be amended to ensure patient comfort. You may wish to bring a light jacket or cardigan.

Only patients who have a planned appointment will be seen at the practice for an appointment, please note you allow you into the building without an appointment.

Due to continued restrictions on dental treatment, our dentists are limited to which days they can work in surgery and carry out specific treatment.

We thank all our patients for their understanding during the time.

For more information regarding this practice COVID policy

    Get in touch